We completely understand that sometimes your home can be messy due to work schedules and just being busy and overwhelmed everyday. However, in order for us to provide the best cleaning possible for your household, we ask that you help us in picking up the day prior to your scheduled cleaning. This just helps both of us. For instance, if there are clothing in the floor, etc., we do not know if it is clean or dirty. And if your children left toys out, unless there is a toy box, we have no idea where they go....we can only guess......So we just try to make it easier on both of us if you help in picking up. Thanks for understanding. I have found that in cleaning that it just makes it easier to supply each room with a small to medium size plastic clothes basket. This way we can put any items be find behind and under furniture or beds, maybe in seating areas, etc. Then those items are in one place and you can put them away later when you have time in their correct place. If ANY room is a total disaster, with clothes on the floor, toys everywhere, etc., that room WILL NOT BE CLEANED. We apologize in advance, but our service is housecleaning, we do not have extra alloted time to organize and figure out where "things" go. We are there to provide you with the best quailty cleaning we can do. That is our MAIN FOCUS.
What to do before the cleaners arrive (the night before or the morning of your cleaning)
1.Make sure you have all your cleaning supplies left out in the kitchen area in the 2 separate caddys we requested. This reminds you to also leave payment in a sealed, security envelope with Skelton's Cleaning on the outside. Also, make sure your vacuum is out and toilet brushes are in each bathroom ready for use. 2.Please pick up personal items such as toys and clothes and put away in all living areas to be cleaned. 3.If you have dirty dishes, we will place them in the dishwasher and turn it on or you. We can hand wash some items that do not fit in the dishwasher. However, we will not be able to hand wash all dishes (if you do not have a dishwasher) or if the quantity is so large that it is more than one (1) sink full. 4.Please make sure that all valuables, credit cards, money, keys, etc. are put away and out of sight. 5.If you want your linens changed on your beds, please make sure that you lay out the linens on each bed. If linens are not on the bed, we will only make up the bed. We will put the soiled linens on top of your washer in your utility room. 6.Provide a small plastic clothes basket for each bedroom and living area so we can place any items found underneath furniture, etc. 7.Please make sure that you have left payment on the kitchen counter in a sealed envelope. PLEASE DO NOT LEAVE CHECKS OUT WITHOUT BEING IN AN ENVELOPE. Please make your check payable to Elaine Skelton and put "cleaning payment" on the outside of the envelope.
What time will you arrive to clean?
We begin at 8:00 a.m. and finish our last house before 5:00 p.m. It is very hard to "pin point" a specific timeframe due to all kinds of reasons. Traffic, waiting on highways dues to wrecks, a cleaning person out sick making the team short, customers skipping because they are ill, just a number of things. The best way is just to say, "We will be there to clean on the day scheduled".
Cancellations - If we show to clean and cannot get into your home, there WILL be a $40 trip charge
If you need to cancel or reschedule your cleaning service, please provide at least 24 hours notice for all cancelled appointments. If we arrive at your home on your scheduled cleaning day and we have not been contacted by you to reschedule your cleaning, there will be a $40 trip charge.
If you or anyone in your family should be ill, such as virus, flu, or a contagious illness, we would greatly appreicate your making arrangements with us to reschedule your cleaning until after you are well. Please make sure to spray your home well with Lysol to keep the germs at a minimum for you and your family as well. We service all types of families, elderly and families with infants and small children. We try our best not to take any germs with our own girls into your house, so we would appreciate the same considertion in not subjecting us to illness. That is just the kind and respectable thing to do.
Payment for Services - If payment is not paid on the day of cleaning, there will be a $20 late fee applied.
ALL PAYMENTS ARE DUE AT THE TIME OF SERVICE and should be left in a sealed, security envelope on the kitchen countertop. Please make checks payable to Skelton's Cleaning Service. A late fee of $20 will apply if payment is not received on the day of cleaning. A $35 NSF fee will be added in case of non-sufficient funds. Payments also accepted via Paypal.
We apologize, we do not offer refunds. We will reclean an area (within 24 hours notice), but cannot issue refunds.
Satisfaction of Cleaning
Please call me within twenty-four (24) hours of your cleaning. Text messages are not accepted. I will come out to your home and inspect the areas missed, photos are NOT accepted. If more than 24 hours have passed, we will note the area to be monitored for the next scheduled cleaning.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us at least three (3) business days in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services. Our extra services include: Cleaning refrigerator, oven, windows, wet-washing mini blinds, baseboards, window and door trims and moldings, doors, and ceiling fans.
Cleaning Gift Certificates
You may purchase a house cleaning gift certificate for about any occasion. We require at least 48 hours notification along with speaking to you about the timeframe you would like the cleaning to take place. We do have a form on our site to complete, but just to make sure we have all the information we need, please allow us time to contact you regarding your purchase. Cleaning Gift Certificates are not redeemable for cash.
Collection of Unpaid Services or Refusal of payment for cleaning services rendered.
If your account is over thirty (30) days past due, we will have no alternative but to seek collection for the unpaid amount. Applicable collection and late fees will apply.
Should payment not be left on the day of cleaning , then a $20.00 late fee applies.
NSF (Return Check charge)
Should payment be returned, a NSF fee of $35.00 will apply.
Thank you for your business and for any new potential customer, we appreciate
you taking the time to read information about our services, etc.
We look forward to serving your cleaning needs for many years to come.