Frequently Asked Questions
Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.Q. What towns do you service?
A. Kingsport, Blountville, Piney Flats, Johnson City, Gray, Fall Branch, Mt. Carmel, Church Hill and immediate surrounding areas.
Q. What services do you offer?
A. Regular detailed housecleaning, Apartments, Condos and Flats, Spring/Fall Cleaning, One Time Cleanings and Post-Construction cleanup, Special Event, Move Out cleanings. Click HERE for a description of our services
Q. Is a long-term contract required for service?
A. Absolutely not.
Q. Do you furnish the cleaning supplies?
A. Yes. We furnish everything needed to clean your home free of charge. We use only the finest and safest cleaning products for your home.
We do ask that you furnish a toilet brush with under the rim brush attached (or the disposable toilet cleaners will do fine too) for each bathroom and your own microfiber cleaning cloths ( click HERE to see a photo of items needed).
We do ask that you furnish a well maintained, operating vacuum for your carpets and area rugs. We want to keep your house as sanitary as possible.
Q. Do I have to do anything before the cleaning?
A. In order to give you the greatest service, we ask that you to take a few minutes the night before to pick up clothing, toys and other household items. This will enable us to focus all of our time at your house on a thorough cleaning. Additonal for your safety, we do ask that you put away personal items such as credit cards, jewelry, money, etc.
Q. I have pets that shed quite a bit. How much extra should I expect to pay?
A. We love pets too. We usually add $20 due to the extra cleaning needed to remove all of the pet hair we can get up.
Q. What if I cannot afford a spring cleaning and would like to have some areas cleaned each time?
A. It is easy to add the "additonal cleaning services" that we do in a normal spring cleaning. Please click HERE to see our rates pages for the itemized pricing available. We are able to break down the cleaning for specifics that we do in our spring cleanings such as baseboards, windows, window trims, door moldings, mini blinds and faux wood plantation blinds, etc. We will give you a price for each specific cleaning to make it more affordable for you. This option allows you to "pick and choose" the extra services you can afford. Just calculate the amounts of the extra services and add them to your regular cleaning rate.
Q. What should I expect on my first cleaning appointment?
A. This will be classified as an "initial cleaning". Most homes are usually basically cleaned by you the best that you can. However, my experience on every home that we have began with.......really needs more than your basic "maintenance cleaning". This mostly takes about 3 hours times 4 girls. Yes......that is right......you would be amazed at the dirt we find............the usual time frames are anywhere from 2 to 8 hours (that is 8 to 32 cleaning hours). You'll find your house thoroughly cleaned. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster, but the quality of cleaning will remain at the highest possible standards.
Q. What will it cost to have my home cleaned?
A. The cost will depend on how large your home, the amount of cleaning required and whether you have a need for light, medium or heavy cleaning. We provide quality cleaning with a "personal touch". Our maintanence cleaning begins at $70 and increases upon the level of cleaning needed and the size of your home.
Q. Can you give me a price quote over the phone?
A. No. It is our standard prodecure to meet with you so I can fully explain our cleaning services to you. If we just speak over the phone, most people just want a quick price and hang up. That gives me no opportunity to explain any details. I NEED to see the home so I can give you an accurate price.
Q. Do I need to be home the day of cleaning?
A. Whatever your preference may be. Each team has a Team Leader on each job to ensure that your homes is cleaned in the best possible manner.
Q. Can I skip or reschedule an appointment?
A. A 24-hour notice in advance is required for cancellations. Of course, if you know sooner, please call us. We have scheduled a specific time and day for your cleaning and if you decide you need to reschedule a cleaning appointment the we need advance notice to reschedule our cleaning people. We'll move your visit to another, more convenient time or day if you wish, or cancel it all together.
Q. How will you enter my home on my scheduled days of cleaning?
A. We leave this up to you, whatever you feel most comfortable with. You can leave your key in a specific area only known, we can enter through the garage doors by the code you provide us with, give us a spare key to be used ONLY on the cleaning days. Or, the least preferred entry is to leave one door unlocked on the day of cleaning.....I prefer not to use this method of entry just because sometimes we might have a change or delay in our schedule and I do not want your home to be left unattended.
Q. Do you provide assistance for parties, one time cleanings or special occasion?
A. Yes. We want your home to look fabulous when you are entertaining. We provide before/after party clean up.
Q. How and when do I pay for my cleaning services?
A. We accept cash or personal check. We also accept payment with credit cards via PayPal. We have found this to be very convenient for our customers. ALL PAYMENTS ARE DUE AT THE TIME OF SERVICE and should be left in a sealed envelope on the kitchen countertop. $ 20 Late fee applies if your payment is not made at the time of service. Should your payment be returned NSF, then a $25.00 fee applies.
Q. What if my cleaning falls on a holiday?
A. If your scheduled cleaning falls on the observance of a major holiday such as Memorial Day and Labor Day (which are on Mondays) then we will move your cleaning date to the next day such as Tuesday and maybe sometimes on Wednesday, depending upon our schedule that week. We will always give you a Customer Memo regarding the upcoming holiday changes.
Please understand that if your cleaning is for a specific time on your regular cleaning day, that time will not be the same for your alternate cleaning day. Remeber, we would have a set schedule for that day that your holiday cleaning would be moved to. So please, we ask for your patience and understanding during this schedule change. We will work you in as close to your scheduled time as possible, but we cannot guarantee a specific time.
For Thanksgiving, we are closed for Thursday and Friday, so those customers will have to be moved to the first part of the week, such as Monday, Tuesday and Wednesday. Should a holiday only be on Friday, we will only be closed that day and your cleaning would be moved to Wednesday or Thursday. We will be sure to contact you ahead of time, either by phone or by note so that we can accommodate your schedule.
Peace of Mind Every Time Your Home is Cleaned
Skelton's Cleaning Service
Call for a FREE estimate TODAY
(423) 276-5506
Courteous, Professional Crew
Licensed, Insured & Bonded
Elaine Skelton, Owner
Established 2006
Free Estimates
Weekly – Bi-Weekly – One Time Cleaning
Residential Cleaning Hours
8:00 a.m. - 5:00 p.m. Monday-Friday
Saturday - Deep Cleanings & New Constructions are scheduled on this day
Closed - Sunday
Closed - All Major Holidays
Servicing Tennessee
in the following cities:
Kingsport, Fall Branch, Gray, Blountville, Johnson City, Jonesborough, Sulpher
Springs, and all other surrounding areas.
