Frequently Asked Questions
Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.
What towns do you service?
Kingsport, Blountville, Piney Flats, Johnson City, Gray, Fall Branch, Mt. Carmel, Church Hill and immediate surrounding areas.
Why should I choose Skelton's Cleaning Service?
We are licensed, insured and bonded. We do not require contracts. References will be available upon request.
What services do you offer?
What will it cost to have my home cleaned?
Our pricing is completely individualized. Every home and/or job is unique and that is why we like to meet with you before we quote a price. This allows us to customize the best cleaning routine that fits all your needs. The cost will depend on a few important factors: how large your home; the amount of cleaning required; and, whether you have a need for light, medium or heavy cleaning. We provide quality cleaning with a "personal touch". There is only one way to know the quoted price, and that is to schedule an appointment with me so I can meet you and price your home.
Can you give me a price quote over the phone?
It is our standard prodecure to meet with you so I can fully explain our cleaning services to you. If we just speak over the phone, most people just want a quick price and hang up. That gives me no opportunity to explain any details. I NEED to see the home so I can give you an accurate price.
How many cleaners will be cleaning my home and will it be the same people each time?
Yes, we like to have the same cleaning team to your home every time. Occassionally, there may be adjustments that have to made along the way, as with any business. If I have a girl out sick, or on vacation, then I will have to send another girl with the original team member to make sure all their route is complete that day. My regular cleaning teams have three (3) crew memebers at this time.
Is a long-term contract required for service?Absolutely not.
How do I pay?
We ask that payment be made the day of the housecleaning unless you have made specific arrangements with our office. Payment can be made by check, credit card or cash. Leave payment on the kitchen counter in a security sealed envelope with Skelton's Cleaning Service written on the envelope along with any notes you might have for the cleaners. $ 20 Late fee applies if your payment is not made at the time of service. Should your payment be returned NSF, then a $35.00 fee applies.
Do you furnish the cleaning supplies?
In order to keep our cleaning costs competitive, and to allow you the option of some "brand" cleaning products, we DO NOT furnish cleaning supplies. Please check "WHAT THE CUSTOMER SUPPLIES" for a complete list of what is needed for the best possible cleaning. We only furnish supplies for the FIRST cleaning.
****Skelton's Cleaning Service will provide microfiber cleaning cloths, microfiber dustmop and microfiber mops to be used ONLY in your home. Those items will remain with you during your cleaning services with Skelton's Cleaning Services. We do ask that you wash all items and have them all ready for us on your next cleaning date. Should your cleaning services end, we ask that you return those items to us.
We do ask that you furnish a well maintained, operating vacuum for your carpets and area rugs. We want to keep your house as sanitary as possible.
Do I have to do anything before the cleaning?
In order to give you the greatest service, we ask that you to take a few minutes the night before to pick up clothing, toys and other household items. This will enable us to focus all of our time at your house on a thorough cleaning. Additonal for your safety, we do ask that you put away personal items such as credit cards, jewelry, money, etc.
I have pets that shed quite a bit. How much extra should I expect to pay?
We love pets too. If the pet hair is not manageable and is substantial on floors, furniture, etc. then the $40 pet fee will be charged in addition to your regular house cleaning rate.
What if I cannot afford a spring cleaning and would like to have some areas cleaned each time?
It is easy to add the "additonal cleaning services" that we do in a normal spring cleaning. Please click HERE to see our rates pages for the itemized pricing available. We are able to break down the cleaning for specifics that we do in our spring cleanings such as baseboards, windows, window trims, door moldings, mini blinds and faux wood plantation blinds, etc. We will give you a price for each specific cleaning to make it more affordable for you. This option allows you to "pick and choose" the extra services you can afford. Just calculate the amounts of the extra services and add them to your regular cleaning rate. Please contact us so that we can calculate the extra time needed to see if we can work this in with your regular cleaning spot.
What should I expect on my first cleaning appointment?
This will be classified as an "initial cleaning". Most homes are usually basically cleaned by you the best that you can. However, my experience on every home that we have began with.......really needs more than your basic "maintenance cleaning". Yes......that is right......you would be amazed at the dirt we find. You'll find your house thoroughly cleaned. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster, but the quality of cleaning will remain at the highest possible standards. An estimate of time for cleaning will be given on our initial meeting.
Do I need to be home the day of cleaning?
Whatever your preference may be. Each team has a Team Leader on each job to ensure that your homes is cleaned in the best possible manner.
Can I skip or reschedule an appointment?
A 24-hour notice in advance is required for cancellations. Of course, if you know sooner, please call us. We have scheduled a specific time and day for your cleaning and if you decide you need to reschedule a cleaning appointment the we need advance notice to reschedule our cleaning people. We'll move your visit to another, more convenient time or day if you wish, or cancel it all together. If we show up to your home on the scheduled day and cannot get in the home to clean, there will be a $40 trip charge.
How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with. You can leave your key in a specific area only known, we can enter through the garage doors by the code you provide us with, give us a spare key to be used ONLY on the cleaning days. Or, the least preferred entry is to leave one door unlocked on the day of cleaning.....I prefer not to use this method of entry just because sometimes we might have a change or delay in our schedule and I do not want your home to be left unattended.
What if my cleaning falls on a holiday?
PLEASE ALWAYS CALL ME, SHOULD YOU HAVE ANY QUESTIONS ABOUT THE UPCOMING HOLIDAY ARRANGEMENTS. YOU WILL RECEIVE A MEMO NOTE AT LEAST TWO (2) WEEKS PRIOR, SO WE CAN ORGANIZED OUR SCHEDULE.
What do I need to supply to make my cleaning expereince the best it can be?
We ask that you provide the necessary cleaning supplies as listed on our page WHAT THE CUSTOMER PROVIDES for the best possible cleaning we can offer. We have found over the last 6 years, that these are the most reliable cleaners to get your home the best possible clean. We do provide cleaning cloths and mops.
I've had other cleaning companies, house cleaners, etc. before and have not been pleased. Will your cleaning crew do a good job? We completely understand. Disappointments are hard at times. I train my cleaning crew to be the best we can be. I do have an extraordinary cleaning team at the present time. The girls are dedicated to hardwork and to make your home as clean as possible. I have had, in the past, some difficulity in finding good workers (as any other company does), BUT, I try to stay on top of all issues. First and foremost, we go that extra mile to do an extraordinary cleaning for you. Second, we are greatly satisfied within ourselves that we have provided an excellent service to you. Finally, we want to continue to grow and have every customer refer us to someone they know.
Why should I choose you over other cleaning companies or other individual cleaning ladies?
Our reputation is on the line every time we clean. That is why we strive for excellence. We can only be as perfect as humanly possible, but we sure try 110%. Just so I can always be up to date on my customers, please feel free to contact me anytime with questions, concerns, schedule adjustments, etc. I really appreciate my customers and I can promise you that I will always provide the most courteous customer service possible. In most cases, individual cleaning ladies are not licensed, bonded, or insured. hiring a professional company will give you the peace of mind that you deserve.
What about references?
No problem. We have a very long list of satisfied customers who give us permission to use them as a reference.
I would feel terrible having someone come estimate my dirty home!
Don't worry about feeling that "your house is too dirty for anyone to come in and look at it". We have seen it all !!! We are here to help you clean your home and get you back on track.
I don't want to pay someone to clean my house.
Why not? Would you buy that new sweater you saw on sale? What about that brand new comforter set you have been looking at for your master bedroom. What about that new game for your son's XBox or the dance lessons for your daughter? You buy things you WANT, why not do something special just for your family so you can spend more precious time with each other. Get out on the weekend, go to the lake, on a spur of the moment weekend with your sweetie,or just have us clean your house just because YOU DESERVE TO BE PAMPERED. Let us do the dirty work for you, because you are special and deserve a treat after all of those long years of trying to be SUPERMOM!!!
I smoke in my home, can you clean for me?
Unfortuantely, we cannot. We have been in situations of medium to heavy smokers before and we just can't breath well enough until we get the job done.
I have pets, are you pet friendly?
Yes we like your pets too; however, if you have dogs, they must be crated or in the garage/basement secured when we clean. There have been times when we meet with the homeowners and pets are friendly. However, when the owners are not home, some dogs are more protective and are agressive.
Solicitation: We ask that you DO NOT solicit our employees. They are hired by Skelton's Cleaning Service and will be terminated if solicitation is initiated.
If any of my employees try to solicit your business, I would request that you inform me immediately.
I have worked extremely hard for my business for the last 8 years, spent thousands of dollars on advertising, etc. I feel that if anyone does cleaning on their own, they should work like I have to earn their own business customers. It is a very disrespectful thing to know that people try to take away from you only to try to gain themselves.